All our products are hand-crafted, finished and made to the highest quality… we pride ourselves on this. However, if you are not happy with your order, just let us know and we will re-do the product free of charge! After all, a Vanilla product is built to be cherished and adored.
Just get in touch with our Customer Experience team via email, live chat or phone, and we will handle the rest.
All our products are hand-crafted and built with you in mind, using high quality equipment
and a trained eye to make sure you love your products as much as we do.
Made in the UK
We are proud to have all our products made with love here in the UK.
All of our products are hand-crafted and come with the Vanilla seal of quality.
In just a few clicks, your new keepsakes will be designed, ordered and on their way to you.
We take pride in your creations, if you are not 100% happy, we want to hear from you!